Arvest Bank customers faced difficulties accessing their online and mobile banking services on Friday, April 25. The issues began around 1 a.m. and peaked by 6:36 a.m., with the bank reporting 438 outages by 10:21 a.m.
Arvest promptly informed customers that they were working to resolve the problem. “Customers may currently have an issue logging in to online and mobile banking.
Our teams are aware and actively working to resolve this issue as quickly as possible. We apologize for the inconvenience,” Arvest stated. According to Down Detector, 59% of the reported problems were related to mobile logins, 25% to online banking, and 16% to online logins.
Around noon, Arvest released a statement explaining the cause of the outage.
Service outage disrupts Arvest banking
“During routine system updates Thursday evening after bank hours, an internal issue resulted in a small number of customers briefly viewing incorrect account information when logging into online banking or the Arvest Go mobile app.
Our teams immediately identified the issue and temporarily disabled certain online functions while taking measures to correct it,” the statement read. Tara Muck, an Arvest Bank spokesperson, clarified that customers did not see other people’s account information, but rather information that was not related to their own accounts. Arvest emphasized that the issue was not related to a cyber incident or unauthorized access to their systems.
The bank assured customers that its branches, ATMs with Live Tellers, and standalone ATMs remained available throughout the outage. By 3:45 p.m. on Friday, Arvest confirmed that online and mobile banking services had been fully restored. The bank operates 229 locations across Arkansas, Oklahoma, Missouri, and Kansas.
